UPDATE: I was able to get in on my tablet using log in with booking number. Is a Medallion wearable safe to use if I have a . However, the app has numerous glitches - there are literally hundreds of posts about the issue on (ta && ta.queueForLoad ? Why bother, just take it to check in. The emergency contact for my travelling has been carried to my 'information'. tried to upload Covid pass. The Medallion app only prompts her to upload her passport in the "travel documents" section. The app just spun saying loading and I had to kill it, Your medallion app won't upload my covid vac proof. The last part to complete my requirements is the photonot working for me. UPDATE: I was able to get in on my tablet using log in with booking number. So as to be polite I won't blame Princess, it must be Mercury Retrograde. Text, video chat, share photos and check email, Stream your favorite shows, movies, music and sports. Your reply is definitely uncalled for. Re Princess (ta && ta.queueForLoad ? The months and dates flash up and quickly disappears. The Medalion App was okay, but you won't get notifications if a fellow passenger tries to contact you using it. By Watch live TV, movies and Ocean Originals anytime, anywhere! I asked for a supervisor and was told I would have to be on hold for at least an hour to talk to a supervisor. Survey the events on your ship live music, games, Stargazing, dance classes and more and create your own itinerary so you dont miss a thing. https://boards.cruisecritic.com/search/?q=medallion&quick=1&type=forums_topic&nodes=119, I sincerely do not think they will get it working consistently any time in the near future, Just need to do the 1page on passport with your info in code on the bottom. Started August 27, 2021, By Guests who don't complete the above steps in the MedallionClass app will have to go through the Blue Lane for check-in, which is a slower, more manual process. and well deliver it to you with no service charge. Justuseapp Safety Score for Princess MedallionClass Is 15.4/100. Please, a line by line instruction guide? CC Help Jenn Will that be a problem? And you are ignoring the good advice they gave you. In your case, there could well be a data corruption error and they will need to get into your records and check and fix whatever the issue is. It just won't save. Most App issues have now been resolved *IF YOU HAVE A NEWER DEVICEor one that has lots of RAM*. Princess USA does that now. Does the MedallionClass app work before my cruise? Youll enjoy keyless entry with automatic door locks every time you enter your stateroom. Its easy to look ahead when you can see upcoming ports and activities for the whole voyage. Why is my COVID pass still pending 3 days before the sailing date ? However, I would really have liked to select our arrival time, a feature that is promised in, and apparently only available in, the Medallion app. Call 1-800-PRINCESS and follow the phone tree to reach help for getting cruise ready with the Medallion app. Even when I put only my first name the blue save comes up, but does not save the info. Username Password Forgot Password Create New Account Login The cruise has been paid in full. This is over several weeks time. I cannot figure out how to update the app with our new booking number. That eventually went away. Many people have overcome this by running the "website version" using a desktop PC (or Mac) which can be found on the Summary page in your Cruise Personalizer. I can open it on my Samsung A7 tablet, but it won't accept my current password ("doesn't meet requirements") and if I select Change Password at my main account I get no response. Once on the ship, you'll discover more issues with the Application and no one on board who can fix them, or who actually cares anymore because they've been hearing about the issues for months. I said I had called medallion support and she said when they are busy, they transfer the calls to reservations. A Princess MedallionClass vacation offers the ultimate in effortless, personalized cruising. How can I get help with my Medallion device on board? ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-112050656', '');}, 'log_autolink_impression');cruiseeasy and convenient. Not being on a Princess Cruise before I was not sure what to expect. Help! I called the first number and after being on hold for 90 minutes, the lady that picked up said 'Reservations". Powered by Invision Community. Experience the Best of the West with Princess. Worthless app and website. Upgraded wearables but app would not accept payment. The only number that gets you to anyone who knows anything about the app is the 844-525-0942 medallion support number(not the 800-774-6237general support number) ; they probably won't be able to solve your problem, but they'll be able to report it to someone who can. I did sign on today and got the white screen of death. I can do without the drinks, but still need required documents, health for boarding. I have called princess twice and they verify an enhanced drivers license and birth certificate would be good enough to cruise to Alaska. R u sure you have placed the phone properly over them? With Ocean Casino enjoy endless options for wager-based gaming on board from sports betting to casino favorites, including: The all-in-one app interacts with your Medallion to put the MedallionClass digital experiences at your fingertips. Just FYIyou have responded to a posting that was created back in 2021. Complete info but save remains grey and on closing all info on these pages is list. On-demand Then when I just opened my husbands tab it shows some of my contact info on his side. Discover rich heritage and bright flavors ona Mexico cruise. How does the Medallion device help with guest safety? I ran into every problem listed in the 184 pages of this thread (how many pages were in parts 1 & 2?) Its not allowing me to enter personal info. Is there a way to completely delete the information on your end to fix this problem? 3D printed wristband for Princess Medallion Class Cruises. Timeless cities, world-famous cuisine and boundless history in every port. My partner has same problem. I have tried using wifi and cell. We just used the medallion last week on a Princess (ta && ta.queueForLoad ? Also try reaching out to askoceanmedallion@carnival.com I did that once and received a response within a day. Suggest when you contact them, provide your current booking confirmation number, name, birthdate, etc. LauraS It says "INVALID VALUE" for my email address so the next button isn't accessible. What I get is a blue box that says "Sorry we are unable to retrieve travel documents please try later" I have been trying for four days. I still don't see anything about choosing an arrival time but at least I'm in . Showing up on a new Android phone, with a cruise that has been cancelled. Youll love the ability to message them through the app. And they need to wait 90 minutes to do this? It links to the on board computer where all the information is stored. Error message pending It has been pending for 4 days. Yes, it's waterproof, and heat, sand and salt resistant. (And that was a nightmare) I have tried for 3 weeks now to now avail. I cannt get my health status to open and boarding times . However, all the information showed up on my traveling companion's Medallion. Today I was told to check back in a month. What they don't tell you is that it won't work if your phone is too old. Looks like you should have the latest version of the App. We recommend you download the latest version of the app before you leave home. However, I would really have liked to select our arrival time, a feature that is promised in, and apparently only available in, the Medallion app. I had this interaction yesterday when checking DMW function. Choose from a world of options while avoiding lines and wait times. How can I open it to allow me to input information for my cruise. Proof of Vaccination and Testing Requirements - These vary by destination so check our FAQs for the . Want your favorite fruity drink while relaxing in the Piazza? Now I am on board the Caribbean Princess. https://boards.cruisecritic.com/search/?q=medallion&quick=1&type=forums_topic&nodes=119, I sincerely do not think they will get it working consistently any time in the near future, Just need to do the 1page on passport with your info in code on the bottom. However, I would really have liked to select our arrival time, a feature that is promised in, and apparently only available in, the Medallion app. Not everyone upgrades their phone each year. Have called numerous numbers and went around the world only to eventually come back to the original operator, W Ok so you checked that app has permission for photos, The phone should just be able to take a picture of the pictures and your passport. The app just keeps saying there is a problem and to try again later. Please advise what I can do. In addition to unlocking a world of unique experiences, it also unlocks your stateroom door, and is used to make purchases on board. I believe they have the ability to make updates within the app on your behalf if there's an issue. Cannot complete travel information re boarding time and emergency contact as save button remains grey, The only way I can get out of the app is to turn my phone off. As Laura had started the thread Ocean Medallion App Questions - Part 2 which has gotten very long since opening in 2019, I thought it was time to start a Part 3 with all of the new things that can be done including Dine My Way. Very frustrating. The app cannot understand that the middle name is the second name that appears when the passport is scanned. It took an extra long time to connect. At this point we are in the long wait line to board because the App is not working (we can't upload our security photos) & we have no dining reservations. It does okay with my wife Iphone. My husband has long had an account with Princess, but could not get in via the Medallion app. Once on board MedallionClass ships, guests can visit OceanFront area and get assistance from one of our OceanNavigators. I can't recall anywhere in the Android app where it asked or allowed me to upload any documents. Also, mention the most recent voyage you were on with Princess. Your door unlocks as you approach and even gives you a personalized greeting. I can't recall anywhere in the Android app where it asked or allowed me to upload any documents. Thank you, Rick&Jeannie!I have successfully located the Arrival Time feature on my tablet.App still crashes on my phone, but as long as I can get insomewhere, I am good. You have a want not a need. How to use the interactive boards on the new Medallion Princess Ships to make reservations, see the activities, book dining, find restrooms, find other guests and. After downloading co ved images will not save. I'm not sure what to do I've tried a couple different email addresses I have and they all say "INVALID VALUE". For the last two days I have been trying to upload my vaccination card with no luck. Good to hear you finally found a way! Tried restarting the app and restarting the phone with no success. ), You will be able to leave a comment after signing in, By Barbara The app no longer shows my upcoming cruises and will not let me add my bookings, just says booking not recognised. They will be able to just race on board with their medallions! Unable to complete personal nformation. My issue was that I could complete the checkin but it would not let me choose an arrival time. What if I have additional questions about the MedallionClass experience? Princess needs to do what airlines and many other companies do. Can someone hack the system and get personal info? The staff know nothing about it - why should they, as they don't work for Princess. 2 Styles (pattern) Square wrist sizes X to X around wrist sizes X to X Hello, Welcome to 3DRKG, I first designed and printed these for a 5-night cruise. But it won't allow me to save it, it is gray. Passage Contract & Acceptances/Acknowledgements, United States (toll free): 1-800-774-6237, Australia and New Zealand guests (calling internationally): +61 2 8362 4400. I have successfully located the Arrival Time feature on my tablet. Talked too Princess and they are working on it, talked with the OceanMedallion people, they are working on it, really, does not seem like it, this is so frustrating that it makes me want too cancel my back too back with Princess. I picked the 4-top, but again suffering a bug I have had for about three weeks now where it puts the four of us at a 2-top for leg 1, a 4-top for leg 2, and back to a 2-top for leg 3 of a B2B2B. EDL). Loading loading..loading,,,,,,,,,,,,,,,,, I was able to enter my personal documents and choose my wearable but in the MedallionPay section I'm not able to enter all the credit card info. Alternatively, you may use. Is there anything else I need to know about my Medallion wearable?Just be sure to keep it with you at all times. HELP please, Your app will not accept my booking number please advise thankyyou. I entered the wrong birthdate and it won't let me edit the information. Not at all, and you can still complete OceanReady steps to make the embarkation process effortless when you arrive at the terminal. Managed to sign Covid 19 conditions for one of us, not sure how because J was just getting a loading notification but stuck. Medallion devices will be available for pick up in the terminal, if one was not mailed to you. Our other single voyage works fine. I want to be able to use the app.). Receive error message "something went wrong, try again later." I have successfully located the Arrival Time feature on my tablet. App still crashes on my phone, but as long as I can get in somewhere, I am good. App still crashes on my phone, but as long as I can get in. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-110499087', '');}, 'log_autolink_impression');cruise next March. Walk along sun-kissed beaches in laid-back style. Passport GLYNIS BARBARA SALZER. Cannot save changes to Personal Information. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-110502109', '');}, 'log_autolink_impression');cruises twice now and have now issues with it (although I don't know what all the fanfare was about) but these new dining arrangements are not impressing me. I want to be able to use the app. Not very good to say the least. Wasted 1 1/2 hours trying to submit details, used iPhone iPad and Mac PC all to no avail. Which phone number did you call? I stated I tried to get this app to work by trying it on 3 phones and took time to call them and it was a princess representative who informed me that there was a glitch in the program and that since I could not select an arrival time to show up when I wanted. The months and dates flash up and quickly disappears. Unable to complete personal information and emergency contacts sections on medallion app! Your vacation simplified, personalized. In addition I cant find the photo anywhere. There must be a easier way of checking in. The Medallion device contains no personal information but transmits an encrypted guest i.d. and still can't get it to accept anything other than +1 as the country code for my mobile. Hi, I am trying to put my travel documents in the ocean document and cant save it. All 8 cruises since the restart.I had to show the original vax card anyway. As the App does not recognise my name, date of birth or Princess Cruise Booking reference I cannot proceed any further. Le lorsque je touche l'appareil photo, a m'envoie sur les photos dans mon tlphone. Depending on your departure date, they might not respond for a while. WTF? Wager on portals around the ship, or take the fun of the casino wherever you please stateroom, poolside, spa and more. The only number that gets you to anyone who knows anything about the app is the 844-525-0942 medallion support number (not the 800-774-6237 general support number) ; they probably won't be able. Have you tried logging in by entering booking number, name, birthdate - instead of login id and pswd? The app crashes on open on my Galaxy S8. Re: Princess cruises Medallin app 1 year ago Save I am unable to get anyone to help me with the App or to make our dining reservations. Just show up when you want to. It didn't recognise anything again. From staggered boarding to contactless payment, you can still enjoy next-level service while staying safe at sea, putting you in complete control of your vacation experience. If so, you would have historical records of personal information that should have been converted over to the MC App. The MedallionClass app puts everything at your fingertips - On-demand services, family and friends locator, ship navigation, interactive fun, and more. Does anyone know how I can do this outside of the app? You must have your required travel documents (e.g. As Howard states, CC is full of posts about the Medallion so if the OP wants to kill hours of time. We always like anytime dining due to the flexibility it offers. Previous message had wrong email address: Does anyone know how I can do this outside of the app? WhenI try manually when I get to nationality it wont accept British Citizen. LTE/3G/2G (auto connect). Manufacturers of Implantable Pacemaker and Implantable Cardioverter-Defibrillators (ICDs) typically recommend that you keep your medical device 9 inches (23 cm) away from RF transmitters comparable to the one found inside the Medallion wearable. Says server problems to try later, Medalian app won't let me add my enhanced drivers license state. It just keeps downloading and never downloads. I have always had good luck with the Medallin app. Tried multiple times + deleted and reinstalled app on 2 separate occasions + switched off & restarted iPhones. The elephant in the room is that the Medallion app is utter garbage, but the brainchild of the current president of Princess. We have not been able to use the Medallin app to book our dining. . CC Help Jenn Does anyone know how I can do this outside of the app? I hate the thought of picking a set time when I am holidays and that is why we never had traditional dining, other than the first time we cruised. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-112041954', '');}, 'log_autolink_impression');cruise app I Can`t scan my passport or my wife`s passport ,and when imputing it manually the area for date of birth only lets you use their calendar that only moves back one month at a time (so I had to tap back799 times) and more for my wife, then 120 times foreword for each passport expiry date. Click "get online now". There are several lengthy threads on the MedallionClass App, one specific to Android. (started several months ago). I guess my App auto-updated this time as I see a new version number in Play Store (Android 3.0.94299) and my App has same version now and I did not re-install myself. Pretty sure everything else is manual entry. Surname Salzer. Unable to proceed. . I was able to enter my personal documents and choose my wearable but in the MedallionPay section I'm not able to enter all the credit card info. She deleted the app and re-installed it but to no avail, Everything on my Medallion app works except when I click on the dining for reservations I get endless loading but nothing ever comes up, I cannot upload photos for a cruise starting August 12th Even the website had issues of ups and downs tjis weekend. Saved photes do not appear in my profile. Wont let me get past birthday I was on Virgin last December and their app was wonky but nothing like this one. The need to be in group A was to be able to reserve sanctuary days. What happens if I lose my Medallion wearable? Cannot upload security photo, says try again later. 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Check in because J was just getting a loading notification but stuck have successfully the... On hold for 90 minutes to do what airlines and many other companies.... Documents, health for boarding getting cruise ready with the Medallin app to our! No service charge door unlocks as you approach and even gives you a personalized greeting I to... Mon tlphone my tablet Mac PC all to no avail security photo, a m'envoie sur les dans. Completely princess medallion app problems the information on your departure date, they transfer the calls to reservations and on all! There must be a easier way of checking in mailed to you license and birth certificate be... By destination so check our FAQs for the last two days I have a DEVICEor! Why bother, just take it to accept anything other than +1 as the country code my! Travelling has been pending for 4 days birthdate, etc logging in by entering booking number Account Login the has. 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