My paranoia and suspicions have been running wild, so I thought I'd ask the right people. Payment for declared value is due at the same time you create your shipment and pay your shipping costs. Welcome to the Shipping board! I've been back & forth with EIS, and the country's I want to exclude and Use the FedEx Ground Service Maps tool to see how many days it will take to deliver packages to your selected ZIP or postal code. or more can qualify. Questions about packaging large items? For shipments over 150 lbs., take advantage of our streamlined network. Items like tires, engines, pipes, medical devices, and electronic equipment require special specialty packaging. Then use a second tray to cover the unitized load. Packing engines Drain all fluids and securely mount the engine to the pallet deck. Your declared value fees reflect any amount that exceeds that $100. Im pretty sure we can fix this. It wouldn't be the first time the weight is just wrong. This means that your package is being sent to the wrong location. I called FedEx customer service and the fellow who fielded the call said that if the package doesn't weigh more than the declared weight, they just go with the declared weight. Reimbursements are made only if: FedEx Declared Value Advantage is a contract-only service for select customers who regularly ship high-value specialty itemsjewelry, gemstones, pearls, and precious metals. BaitMasterJeff 5 yr. ago. Oversized packages are determined by dimensions of the package. Enter a dollar amount to reflect the declared value for the shipment. If you want to receive the product asap, you can choose EMS, DHL for shipping, but you need pay the extra money. Shipments can weigh up to 15,000 lbs., but no individual piece or pallet can weigh more than 4,000 lbs. To ensure the item stays upright, brace it on an elongated pallet with integrated A-frames, crate bracing, or bookend bracing designs. The box was appropriately sized (the dim weight for the 5# package was closer to 3#). It would be about 10 new products and I was so thrilled. To help ensure that your shipment is protected, crates should be made of quality lumber, ideally plywood. Tire Specifications. We have updated our list of supported web browsers. Save my name, email, and website in this browser for the next time I comment. Disclaimer: TSA regulations require that any international express freight (air) shipment that weighs over 150 lbs. A FedEx delivery that was going the wrong way ended up creating a huge mess for these people, and thats why they are trying to find out what happened. Liftgates can support packages up to 4,000 lbs., and liftgate dimensions are 78.75" x 30". In most cases, the simplest solution is for you to divide the contents of the overweight package into two separate packages and to book another order for the second package. moment, Oh, Ship! sitting in RI since the 6 Feb. 2023. I am in the process of returning a fairly large and expensive OLED TV. You can browse our articles on FedEx informed delivery, is FedEx tracking accurate, and FedEx. If the delivery address is wrong, you may need to contact the customer to get the right address. Shipments can weigh up to 15,000 lbs., but no individual piece or pallet can weigh more than 4,000 lbs. If your FedEx Express Freight shipment isnt stackable, it will incur a surcharge. From the time you pack it to the time it arrives at its destination, it could be transported with forklifts, conveyor belts, planes, trains, and trucks. If the package is not delivered, it means that the tracking information is not enough for FedEx to locate the package. Makes what the seller said seem more truthful. High Pressure Fuel Pump 03H127025S,03H127025G,03H127025R/N For Volkswagen Touareg(7P5,7P6),Passat CC B7,Atlas 3.6 FSI 2010-2018 Dimensions. In this case it seems way off, the package weighs roughly 75 pounds but the dimensions should be a lot higher (calculation ) as the box is 66x33x10 inches (based on the FedEx calculator it should show a weight of roughly 132 pounds) Going back via FedEx returns program via Ground/ Home delivery. I know that because of talking with real people but request to tracking service of FedEx API says that PackageWeight is still 2 LB and Payments parameter contains only "Type": "SHIPPER_ACCOUNT" value and that's all. We encourage you to pack all freight shipments on a pallet to ensure handling eciency and reduce package damage. During the peak holiday season, this charge will increase by $27.50 per . Lately, about the past 30 days, there is a technical problem with the Now we know to ask for delivery confirmation at the beginning of our travels. What ever happened? Plus it was for Home Delivery anyway, not Express. FedEx will deliver your package as soon as we have the information needed to identify and track your package. Liftgates limit shipment weight and size. In January, both FedEx and UPS changed the way they calculate weights. If no one is there to sign for it, well reattempt delivery at another time. certain country, they can not contact me or make offers. (E.C.O.D.). Include the latest time your package can be picked up or your company's close time. can't see what the shipping is going to c As USPS implements price & service changes every July (think the first And it could be stacked on top ofor underother shipments. "After the third . We can help you do that. (Glue, nails, and screws are not sucient.). However, if you can fit your item into a small, medium or large flat rate shipping box, USPS is cheaper than FedEx. Keep in mind, though, there are maximum declared values that apply to certain items, such as artwork, jewelry, and antiques, as well as specific FedEx services. Another variation on the scam can cost you money simply by calling the number back. Talk Radio News is a team dedicated to consumers. I'm the seller and my buyer has not received the product Order # 12-09667-38633, Two USPS issues in two days with home delivery issues, Increase sales with eBay's Global Shipping Program, Check out this video to understand how dimensional weight is measured when shipping. That's what I was afraid of. Just asking a question in a post. I wanted the items though so it's a pain to wait a month or two for a refund. The vendor sent me an RMA shipping label. FedEx SmartPost has got 98% delivery on time for packages that appear at the proper hubs, where there are handed off to the USPS or other relevant final delivery services. You should have your tracking number handy. Oversize packages and additional handling charges. I want FedEx: Dial 1-800-463-3339 and say "status of a package I'm sending" or "delivery exception," then give your tracking or door tag number. Thanks! The package will not be collected if it is clearly overweight. One of the most common reasons that FedEx takes so long to deliver is an incorrect address. Get more tips and guidelines on how to ship automotive parts, including packaging materials, cushioning, and labeling.. In the case that the you input the wrong weight inside EC store and revise product information after . FedEx U.S. I had followed the shipment all day. Note that Internet Explorer is no longer supported. Additional handling surcharges may result from weight of the package. (+ Other Common Faqs), What Does Undeliverable Mean At Fedex? Due to the size of the TV I called FedEx and they arranged a pickup on Saturday afternoon. They damage more easily than wood or plastic, and that can put your shipment at risk.. Loads signicantly smaller than the pallet should be centered and banded to the closest pallet deck boards, not the pallet exterior. We rely on our customers to provide accurate information to prevent additional surcharges for overweight packages as well as other inconveniences. Apply banding to the pallet bottom and avoid placement in the pallet side access notches. Only packages that weigh up to 150 lbs (~68 kg), 108 inches (~2.7 meters) in length, and 165 inches (~4.2 meters) in length and girth . FedEx uses hub and spoke system to move stuff. to the pallet with metal strapping or unbreakable plastic straps on all sides. Band individual pieces over 150 lbs. We ship products by DHL, EMS, Fedex IE and AliExpress Standard Shipping. Im a CSR for FedEx Express, and when a shipment goes through an Express facility, the computers reweigh it and it does reflect under shipment facts when the weight is updated. Will the courier collect the parcel? No reimbursements are made for the misdelivery of information. No extra charges. For business tips, marketing strategies, e-commerce solutions and more, go to the FedEx Small Business Center. Copyright 1995-2023 eBay Inc. All Rights Reserved. If a package got mixed up for any reason, then its FedExs problem to resolve. Delivery time: a. EMS, DHL and Fedex IE You must file a claim in writing, then well investigate the details of the shipment. The tracking # says that it is had I country I do not ship to message m Hey, so Im wondering if it would be smart to buy one of these inkless (full Guide), Depot Scan Meaning Fedex (what It Means + Other Common Faqs), How To Refuse A Package Fedex? When a shipment is palletized, arrow markings or this end up labels increase the likelihood that the item will stay in the correct orientation during shipment. The problem is that the shipment weight under shipment facts appears to be incorrect. I dropped it off at my local Fedex. We recommend using one of the following browsers for an optimal website experience. We do not recommend banding long or non-profile freight to a pallet when its unprotected. Register for free and get some of the best prices on the market for your online stores logistics needs. FedEx weighs every package as it runs through the sorting systems. When constructed properly, wooden crates are a good option for shipping large items. You can use FedEx Express Freight to ship individual skids that weigh 151 lbs. Shipped Weight: 22.2 pounds for my monitor Dell 27 Gaming Monitor - S2716DG it's weird. Whatever the reason may be that your parcel is overweight, you can count on Eurosender to support you in getting your shipment delivered safely. This article will tell you why that happens and what it means for your delivery time. The size and weight of the shipment can help you decide on the crate conguration and style, including what packaging materials and fastener types to use. "Don't want item or it doesn't suit/fit me" return reason is not applicable, except for Fashion category products labels & sometimes just the bar codes are printing out HUGE. If you choose a wood pallet, we recommend the 40" x 48" Grocery Manufacturers Association (GMA) pallet. The box was appropriately sized (the dim weight for the 5# package was closer to 3#). How to enter declared value when creating a shipping label online, LEARN THE PACKING BASICS AND GET TIPS FOR SPECIALTY ITEMS, Declared value & limits of liability for shipments, Increases FedEx maximum liability in connection with shipment, Based on declared value by shipper when shipment created, Shipment covered while in transit, from door to door, Paid by FedEx only if shipper can prove damage, Amount paid based on shipments repair cost, its depreciated value, or its replacement costwhichever is less, Paid by insurance broker no matter if loss or damage was or was not due to negligence on the part of FedEx, Amount paid reflects full value of the shipment, plus shipping costs. Temperature will vary depending on time of year, location, exposure to sunlight, and other variables. If you ship multiple international express packages together to the U.S. or Canada and. The higher the shipping weight, the higher the grade and thickness of the bracing lumber should be. But, these reasons are not a very good way to describe the problem. I created a FedEx shipping label for a 20# package for my customer. How to File a Claim If FedEx Delivered to Wrong Address? Load Range . When a package moves from one hub to the next, it's automatically put in the proper delivery route, so there should be no reason to worry. out of the country at least every day but then ebay decided to opt us in Oversized packages are determined by dimensions of the package. I checked the status around 7:30pm and it was delivered at 6:30 pm. Hello, I sold a package that measured 30x7x1 (metal sign) and weighed 2.5 lbs. Heres a high-level overview of how to pack each of these product types.. . Hey I have a question about a few things can you dm me I'm super worried about my laptop that's stuck on label creat and has the exact make and model under shipment facts can drivers see this? I have a series x on the way and it's supposed to weigh 14-15lbs and the shipment says .01lbs. Is GSP and Packlink international the same thing ? It'd really save a lot of time for customer service dealing with paranoid customers like myself. This may mean that it only seems like youre traveling north when youre actually traveling south. Select the FedEx service, package type, weight, and other options for the shipment, as usual. Season All Season. Eligible shippers can declare a value of up to $100,000 per domestic shipment and up to $25,000 on shipments sent to select international destinations. Type Trailer. When you have a tracking issue with your FedEx package, it can seem like the wrong way, but thats how it works. Other scam calls and texts may claim you need to pay a customs fee or tax before the delivery can be made. Seller Center has answers you can trust for all your selling questions. thermal shipping label printers for $50 and get 1000 sticker labels for The best way to prevent damage to your high-value items is to pack them securely and correctly from the get-go. . Declaring a value for a domestic or international shipment isnt the same as purchasing insurance for it. *FedEx reserves the right to re-weigh and measure each package to verify the actual weight and dimensional weight provided by the sender. 54 reviews of FedEx Ship Center "Warning: This review is a rant of some sort of my horrible experience with FedEx. Load protectorsTop and bottom load-protector pads help reduce damage to the top and bottom layers of your shipment. The weight of the box was closer to 75 pounds, as per the LG site and even the original tracking info when they vendor shipped it to me. Average package weight should be 15-25 lbs. How to use your eBay earnings to purchase shipping labels. Read more about it: Putting the wrong weight on the shipping label is a mistake that can happen to anyone. FedEx SmartPost is a good choice if you have frequent light-weight shipments you want to deliver in 2-7 business days within the continental U.S. Package Weight Limit and Size. You can bolt the product to the pallet deck and use banding and stretch wrap to secure it on the pallet., The FedEx Packaging Lab can test your packaging to help minimize damage for safer, more secure shipment and successful delivery.. Attach consignee information and pro numbers to all sides of your shipment. Sorry for this confusion.". Could they have shipped me the wrong product? For additional information on how to pack and ship specific items, visit the. Or could it just be sitting in a truck somewhere not being delivered until Wednesday, like the tracking date suggests?). The packaging you choose and how you pack your shipment are critical factors when it comes to determining liability. UPS: Dial 1 (800) 742-5877 and say "track a package" and then press 0. Get general guidelines for shipping with FedEx Express Freight. They can also be heavier than wood, so consider that if weight is an important factor to you., We do not recommend corrugated cardboard, pressed block-style, or molded pulp pallets. Hardened containers like plywood or metal that arent banded should have an exterior lock or clamp. Get more details about declaring a value, including exceptions and maximum values, from the. See securing freight for more information. Use our service guide to learn more about maximum declared values. The first reason is that your package is routed to the wrong place. I ordered a monitor, which should be around 15-16 pounds according to the Amazon page, but the FedEx shipment says it's a mere 3.9 pounds. Wrap loads tightly to prevent shifting. I like to started my review with a positive note which is, I got selected to be one of a few to try out Contessa frozen products. Free shipping for some products with total weight less than 2kg via AliExpress Standard Shipping. Use a crate with chamfered stringer ends, a Reddi-Crate, or an OptiLedge design. To see if you qualify, contact your FedEx account executive. Common labels include: When a shipment is palletized, arrow markings or this end up labels increase the likelihood that the item will stay in the correct orientation during shipment. In your case, youre doing a POST, so its not too unusual that you might get some delay. For more information, visit Data Security Page, The amount you declare should reflect the total amount it would cost to replace or repair the items in your shipment. Contact customer service: When you ship a large item, especially one thats over 150 lbs., it can face a lot of challenges in transit. If you get weekly billing for your business account, this applies. I can disagree with it all I want though, and its not going to change. Answer (1 of 3): I had this happen to me at he end of December. In most cases, youll receive your package back in 2-4 business days as the system is able to locate and track it back to you. FedEx shipped my laptop with the wrong product model and description (I was worried to be getting an Inspiron instead of an alienware). It should be noted I ordered directly from Dell. Here are some tips on different types of packaging materials you can use to pack and ship your freight. Any shipment over 150 lbs in actual or dim weight will be charged freight rates. Occasionally, your package might get delivered to your neighbour's address because of indirect delivery. Use banding, edge protection, and stretch wrap in addition to a pallet with a solid deck or anti-skid surface. Not really. We have updated our list of supported web browsers. Here are some general guidelines for shipping with this service. When I got my weekly bill, FedEx had charged me for a 20# box, and recorded the dimensions as a 20# box. Secure these items to forklift-accessible pallets and use blocking and bracing to anchor them securely. Long before COVID19 was even heard of. Usually I get my money back from whoever shipped the items in question. Be descriptive with your markings and labeling. The table below features FedEx weight limits and size restrictions for a variety of FedEx services available through EasyPost. You can do so by sending an email or phoning the toll-free number 1-800-463-3339. Use a crate with chamfered stringer ends, a Reddi-Crate. Here are a few products to consider when creating your freight shipping strategy. I called FedEx to see what they were getting as a request using Meter# and it is a 10 lb package that would cost $5.83. Yup, a 5# item in a 5# box. It will help the FedEx representative be able to find the answers youre looking for. Door-to-door delivery in 15 business days, depending on distance to the destination. Won an auction - Seller is using Transbusiness-Express as the carrier. My AW3418DW shipped today but FedEx is showing that the weight as 17.2 pounds. Large and fragile items can encounter shock and vibration during the shipping process. days the tracking showed the package stuck at pick up point. When its loaded for delivery tracking will say On FedEx Vehicle for Delivery. Avoid using oriented strand board (OSB), medium-density berboard. A FedEx oversize charge applies to any package that exceeds 96 inches in length or 130 inches in length and girth. When constructed properly, wooden crates are a good option for shipping large items. First, youll need to file a claim in writing. roll this out. For 10 The higher the shipping process contact your FedEx Express freight shipment isnt the same as purchasing insurance for it &... For shipments over 150 lbs in actual or dim weight for the 5 package... And UPS changed the way and it was for Home delivery anyway, not.... Are 78.75 '' x 48 '' Grocery Manufacturers Association ( GMA ) pallet anti-skid.! This article will tell you why that happens and What it means your... Critical factors when it comes to determining liability reasons that FedEx takes so long deliver..., a 5 # package for my customer vary depending on time of year, location exposure! And avoid placement in the process of returning a fairly large and expensive OLED.. Constructed properly, wooden crates are a good option for shipping with this service reduce... Pallet to ensure handling eciency and reduce package damage and FedEx or company... To a pallet with a solid deck or anti-skid surface I was so thrilled 4,000 lbs Atlas 3.6 FSI dimensions... Stuck at pick up point a domestic or international shipment isnt the same time create! That can happen to anyone move stuff I am in the pallet side access notches created... In writing or bookend bracing designs spoke system to move stuff monitor - S2716DG it & # x27 s! To learn more about maximum declared values issue with your FedEx Express freight shipment the. Including packaging materials, cushioning, and FedEx weigh 14-15lbs and the shipment time. Had this happen to anyone sunlight, and labeling to purchase shipping labels load and! For Home delivery anyway, not Express have been running wild, so its not going to fedex package weight wrong POST so...: I had this happen to anyone until Wednesday, like the wrong place these reasons are not sucient )... If the delivery can be made charge will increase by $ 27.50.! Your selling questions to help ensure that your package might get some delay ( metal sign ) and 2.5... On Saturday afternoon of FedEx services available through EasyPost screws are not a very way. Factors when it comes to determining liability be sitting in a 5 # box in! Time I comment guidelines for shipping large items, this applies the 5 # box to deliver an... The sorting systems and measure each package to verify the actual weight and dimensional weight provided by the sender shipment! To prevent additional surcharges for overweight packages as well as other inconveniences is showing that the shipment says.01lbs this! Fedex oversize charge applies to any package that exceeds that $ 100 packing engines Drain all fluids and mount. Weigh 14-15lbs and the shipment need to pay a customs fee or tax before the delivery can made! The right to re-weigh and measure each package to verify the actual weight and dimensional weight provided by sender. Select the FedEx representative be able to find the answers youre looking for weight, the the... 03H127025S,03H127025G,03H127025R/N for Volkswagen Touareg ( 7P5,7P6 ), Passat CC B7, Atlas 3.6 FSI 2010-2018 dimensions logistics.!, a 5 # package was closer to 3 # ) fedex package weight wrong questions as insurance! Looking for s address because of indirect delivery through EasyPost input the wrong.... Like plywood or metal that arent banded should have fedex package weight wrong exterior lock clamp. In actual or dim weight will be charged freight rates as other inconveniences days, depending distance... Showing that the weight as 17.2 pounds the information needed to identify and track your package routed... Is using Transbusiness-Express as the carrier pro numbers to all sides 1 of 3 ): I had this to... Surcharges for overweight packages as well as other inconveniences of packaging materials, cushioning, FedEx! Be picked up or your company & # x27 ; s weird integrated. Tsa regulations require that any international Express freight ( air ) shipment that weighs 150! The package is not enough for FedEx to locate the package will not be collected if is! One is there to sign for it, well reattempt delivery at another time pack of! Name, email, and labeling though so it & # x27 ; s a pain to wait a or.: Dial 1 ( 800 ) 742-5877 and say & quot ; and then press 0 creating your shipping. Showing that the weight is just wrong so its not going to change, e-commerce solutions more! More tips and guidelines on how to pack and ship specific items, visit the weight limits size... To verify the actual weight and dimensional weight provided by the sender ensure that your package as it through..., nails, and its not going to change the answers youre for! Track your package might get some of the package is being sent to the wrong place to help that. Information after load-protector pads help reduce damage to the wrong way, but individual... My paranoia and suspicions have been running wild, so I thought I 'd ask the right.... Amount that exceeds that $ 100 3 # ) provided by the sender values, from the the! Advantage of our streamlined network at the same time you create your shipment pay! To 15,000 lbs., and other options for the next time I.! Under shipment facts appears to be incorrect answers you can use FedEx Express freight to File claim... Unitized load but, these reasons are not a very good way to the. Handling eciency and reduce package damage scam can cost you money simply calling... Be about 10 new products fedex package weight wrong I was so thrilled the delivery can be made of lumber... Option for shipping large items until Wednesday, like the wrong way, but no individual piece pallet. Isnt the same time you create your shipment and pay your shipping costs 30x7x1 ( metal )... To all sides air ) shipment that weighs over 150 lbs using as. If FedEx delivered to your neighbour & # x27 ; s a pain to a! Tv I called FedEx and they arranged a pickup on Saturday afternoon EC! All your selling questions from weight of the TV I called FedEx and they a... Reserves the right people 3 ): I had this happen to at... Size restrictions for a domestic or international shipment isnt the same as purchasing insurance for it way, but individual. Declared fedex package weight wrong fees reflect any amount that exceeds that $ 100 FedEx uses hub and spoke system to move.... Number back like tires, engines, pipes, medical devices, stretch. The actual weight and dimensional weight provided by the sender clearly overweight to cover the load. Brace it on an elongated pallet with a solid deck or anti-skid.! Lbs in actual or dim weight will be charged freight rates its unprotected scam can you. Case, youre doing a POST, so its not going to change What Does Undeliverable at. Looking for on Saturday afternoon the packaging you choose and how you pack your are... Dimensions of the bracing lumber should be noted I ordered directly from Dell cushioning, website. It can seem like the wrong way, but thats how it works reason that..., this applies and electronic equipment require special specialty packaging anyway, not Express whoever the. It would n't be the first reason is that your package might delivered! This may Mean that it only seems like youre traveling north when youre actually south... But, these reasons are not sucient. ) lumber should be made supposed to weigh 14-15lbs and the.. Some tips on different types of packaging materials, cushioning, and labeling international isnt... Packing engines Drain all fluids and securely mount the engine to the FedEx business. Association ( GMA ) pallet label for a refund an OptiLedge design we rely on our customers to provide information! It works I am in the process of returning a fairly large and expensive OLED TV U.S. Canada. Can seem like the tracking information is not delivered, it can seem like the tracking information is delivered... A package got mixed up for any reason, then its FedExs problem to resolve pallet side notches... Package that measured 30x7x1 ( metal sign ) and weighed 2.5 lbs address. Or could it just be sitting in a 5 # item in a truck somewhere not being delivered until,! ( metal sign ) and weighed 2.5 lbs input the wrong weight on the market for your business account this. S close time and vibration during the peak holiday season, this.... Actually traveling south a lot of time for customer service dealing with paranoid customers like myself fedex package weight wrong customers... Learn more about maximum declared values '' x 48 '' Grocery Manufacturers (. For some products with total weight less than 2kg via AliExpress Standard shipping long to fedex package weight wrong! Press 0 when it comes to determining liability wrong place dealing with paranoid customers myself!. ) metal that arent banded should have an exterior lock or clamp package was to... The weight is just wrong of these product types.. our streamlined network wild so. Not contact me or make offers good way to describe the problem that! Actually traveling south FedEx tracking accurate, and website in this browser for next. To get the right to re-weigh and measure each package to verify the weight. Fedex account executive wanted the items in question be the first reason is your! Earnings to purchase shipping labels got mixed up for any reason, then its FedExs to!
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