The lady at the front desk was very standoffish and rude. Booked a room facing the ocean, which had a small but nice balcony overlooking the boardwalk. Like its sibling hotel The Carousel . emails, phone numbers, credit card info), Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence, Impersonation (i.e. The hotel was super clean, our room was not "ocean view" but we could still see the beach/boardwalk from our balcony. We may stop showing reviews once theyre 36 months old, or if the accommodation has a change of ownership. As we do not have accurate information regarding your reservation, we cannot fully investigate these issues, primarily who spoke with you. It was clean, it had an amazing view, the location was great, and I still cannot say enough about the friendliness and competence of the staff. This hotel is clean and located right on the beach. The lady at the front desk was very standoffish and rude. There were stains on the walls, the coffee maker looked like it hadnt been cleaned in a long time and the front of the refrigerator had something on it that wouldnt come off when I tried to wipe it down, with Lysol wipes. YUCK! We'll stay here again if we go to OC in the future. Contributions should be appropriate for a global audience. We brought it up to the front desk and asked for a new room. Feeling like enjoying a drink while relaxing poolside? Own or manage this property? Lodging at the Crystal Beach can be oceanfront, ocean patio/pool/Boardwalk, ocean view and standard view. She then assigned us a new room. 2.5 star property. The first time our dog barked because of alerting us that something wasn't right.she's very protective! We arrived earlier than 4:00 pm (the check in time) to see if our room was possibly ready and to do any paperwork to check in. Hotel on ocean front, room was located on side view, still good view of ocean w/balcony. but location was the best thing ofall. Photos are clearly as you see on website. The lady at the front desk was very standoffish and rude. Brunch, I would definitely consider staying again. The linens were old, there were rust stains on the light fixtures, the AC rattled and the room was very humid all of the time, the bathroom ceiling tiles were stained and chipped in places, there was a piece of drywall missing in the kitchen area, the bottom of the tub was chipped in places and the shower head was old. Barracuda's Bar & Grill : Closed from Sat, Oct 01, 2022 until Mon, May 29, 2023, Bar is closed from Sat, Oct 01, 2022 until Mon, May 29, 2023, 2nd Floor Pool & Bar: Closed from Mon, Oct 03, 2022 until Mon, May 01, 2023, Boardwalk Pool: Closed from Mon, Oct 03, 2022 until Mon, May 01, 2023. The view was beautiful. 1687860|3,1687640,1691070|2,1686320,1691070|4,1691070,1653460,1682710,1680920,1674130|5,1687860,1674130,1674130|1,1682710|1,1680330,1687300,1683070,1687990,1680920|1,1687140, Crystal Beach Hotel (Hotel), Ocean City (USA) Deals, Frontier Town Wild West Show & Western Theme Park, Roland E. Powell Convention Center & Visitors Info Center, Worcester County Library - Ocean City Branch, Personal or sensitive info (e.g. I take great pride in hearing how wonderful your stay was! Beachfront hotel with restaurant, near Ocean City Boardwalk . What food & drink options are available at Crystal Beach Oceanfront Hotel? Cocktail hour, Guests are required to show a photo ID and credit card at check-in. The only way to leave a review is to first make a booking. When I went to the lobby Eve was on the phone with her children and I had to wait for her to finish her conversation. During our 3 day stay our room was not cleaned at all With all these things needed, the prices didnt drop. This place was completely filthy. You can sort and/or filter them by time of year, review score, and more. Pros: The location on the boardwalk is great. They stood in the hall and waited while we packed up the entire room and escorted us to our new room on the second floor. I went back an hour later and asked about the room, it was ready but we were never notified. Our view from the balcony on the 5th floor was amazing. I went to the lobby Sunday morning and spoke to the property manager Vincent Federighi and explained what had happened. The children all were of the mischief age running back and forth from room to room, sometimes screaming and hollering and playing in the hall and in the room directly beside us! We left to return later while she was leaving and another lady started her shift. Hotel on ocean front, room was located on side view, still good view of ocean w/balcony. It was yet another bedbug. Room could have been a little bit more updated with modern or newer spreads and flooring. Rest assured, the feedback provided will be shared with the appropriate hotel team to ensure we consistently deliver upon guest expectations. Our first night was fine without any complications. We brought it up to the front desk and asked for a new room. Dinner, It was exactly what I had expected after reading everyone's reviews. It ruined what was supposed to be great stress free weekend. Please see our partners for more details. Beach Walk Hotel 2 10th St Ocean City, MD. We actually got a picture of this one. There are so many great places to eat within walking distance. . We come to Ocean City every other year an stay here. We left to return later while she was leaving and another lady started her shift. He checked the bedbug, trapped it and gave us a new room. 6% cheaper Fairfield Inn & Suites by Marriott Ocean City 8.2 Excellent (1,008 reviews) 0.07 mi Snorkeling, Indoor pool . Well, as the days went on,we constantly tried to keep our dog very quiet. Overall a nice stay I will however try a different hotel next time. Crystal Beach Hotel has been welcoming Booking.com guests since Jan 28, 2014, Located in the heart of Ocean City, this hotel has an excellent location score of 8.5, Select dates to see this property's availability and prices, Open for: Bed Bugs. And he also there was no hurricane but just light winds and rain. We arrived earlier than 4:00 pm (the check in time) to see if our room was possibly ready and to do any paperwork to check in. Please see our partners for more details. Also a plus is the parking garage! About the Crystal Beach Hotel 2500 N. Baltimore Ave., Ocean City, MD 21842 Property Features As a guest of Crystal Beach Hotel, you'll find 2 outdoor swimming pools, a fitness center, and a seasonal outdoor pool. Also a plus is the parking garage! carouselresort, Manager at Crystal Beach Oceanfront Hotel, responded to this review, This response is the subjective opinion of the management representative and not of TripAdvisor LLC, Lock in the lowest price from these sites. Do you have elevators or easier access for people who can't go up and down lots of steps very easy? Great location at the start of the boardwalk away from all the noise and lights. The room was very comfortable and apparently was recently. Hotels near Crystal Beach Oceanfront Hotel, InterContinental (IHG) Hotels in Ocean City, Hotels near Raggamuffin Jewelry and Clothing, Hotels near Saint-Georges-de-Commiers Station. Would stay their again. Trisha, thank you for leaving a review of your stay at the Crystal Beach Hotel. Jeff H, Thank you so much for taking the time to review your stay with us here at Crystal Beach. As you noticed we really strive to provide great customer service and a clean hotel room for our guests to enjoy. After doing lots of internet research, I have learned that bed bugs have been making a strong come back in the United States, and that many hotels and motels, regardless of their quality, are struggling with infestations. Videos; Webcam; Rooms; Barracuda's Bar & Grill; Offers; Golf; Location; OC Happenings; Experience OC; 800-641-0011. Additional charges may apply. Front desk person was snotty and acted very indifferent to our complaints and requests. YUCK! All in all this motel was a poor rating and will never stay there again. Overview of Crystal Beach Hotel. My two grandchildren and myself stayed at this hotel on Friday, April 8th through 10th, 2016. If you are staying during the summer months be sure to take advantage of being a Carousel Group guest; Free Family Photos, Free Ice Shows at the Carousel, Movies on the Beach, and much more! Booking.com does not accept responsibility or liability for any reviews or responses. Crystal beach hotel in Ocean city Md did not provide maid service. He checked the bedbug, trapped it and gave us a new room. As you noticed, we are on the quieter end of the boardwalk and have spacious rooms! 10% cheaper Dunes Suites Oceanfront 0.15 mi Outdoor pool, beachfront, Tea/coffee maker $80+. I stayed here two years ago and was very pleased with the entire hotel. The room and everything in it seemed fine, clean, spacious when we got in. Most of the pool was in the shade by 3pm so it got a little chilly. After doing lots of internet research, I have learned that bed bugs have been making a strong come back in the United States, and that many hotels and motels, regardless of their quality, are struggling with infestations. Crystal Beach Hotel takes special requests add in the next step! The staff was super friendly and helpful. When we took it to the front desk, a man named Norman that worked there was very pleasant and helpful. It had 2 queen beds. Additional sorting options might be available (by type of traveler, by score, etc). However, we wont display any reviews that include or refer to (among other things): To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. Nice place to stay. 25th St. & The Boardwalk. We loved being on the 5th floor, nice view. There was a problem loading the reviews. Ocean City, MD - Crystal Beach Hotel - "Really nice! Crystal Beach Hotel accepts these cards and reserves the right to temporarily hold an amount prior to arrival. Cancellation and prepayment policies vary according to accommodations type. Once that was done everything got much better. My two grandchildren and myself stayed at this hotel on Friday, April 8th through 10th, 2016. Ice machine didn't work. Contributions should be travel related. It was very small, and at the time, we weren't sure that it was a bedbug until we found a full grown female several moments later on the same bed. When I went to show her and explain it, the lady forcibly snatched it out of my hands and took it to a back room. If you booked through us and want to leave a review, please sign in first. Be near the most popular area in the most affordable of Ocean City's Boardwalk hotels! But overall we enjoyed ourselfs and will probably return in the future. ~disappointed, The Worst Customer Service(Rude and Unprofessional), This Hotel has the the worst customer service.I booked a room for 3 days and tried to cancel a few hours later due to a sick child.I called the hotel several times.they denied a refund or rescheduling.One of the customer representatives said to me several times"Don't interrupt me" and "I don't have more time to talk to You"and hanged up on me while I was talking. Enjoy exclusive offers from Crystal Beach Hotel in Ocean City MD on great hotel rooms and much more. The new lady gave us our paperwork but said the room still wasn't ready, which was absolutely fine and appreciated because she was kind and helpful. 3 adults, 2 children were fine in room with 2 double beds and sofa pull out. When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more. " We really hated to leave, but so glad that we stayed on the Boardwalk, steps to the water in a great place. Our first night was fine without any complications. The pool by the Barracuda Bar was open and well kept. Phone 800-641-0011 Front Desk 410-289-7165 Email reservations@jameshospitality.com This service may contain translations powered by Google. Thanks! Crystal Beach Hotel in Ocean City. Liked the spacious mini fridge and micro. Review tags are currently only available for English language reviews. On behalf of the entire team, I sincerely apologize for falling short of not only meeting your expectations, but ours as well. The kitchenette was nice, microwave, toaster and coffee pot. Malia, we regret to hear of the issues you experienced. The room and everything in it seemed fine, clean, spacious when we got in. This is the version of our website addressed to speakers of English in the United States. Rooms are bigger then most around. The card has yet to be reimbursed). It was very small, and at the time, we weren't sure that it was a bedbug until we found a full grown female several moments later on the same bed. There was no daily housekeeping service during our stay. Crystal Beach Hotel, Ocean City MD (United States) - Deals & Reviews. What are some restaurants close to Crystal Beach Oceanfront Hotel? I will be staying there again next year and will recommend it to everyone. We were immediately offered a different room to use for the rest of our stay (we declined and left promptly), our money was refunded, and the room was professionally exterminated, but all this doesn't change the fact that my son is now being treated for parasites (the treatment of which, by the way, is applying a layer of poison from head to toe). 3 adults, 2 children were fine in room with 2 double beds and sofa pull out. Our goal is to give our guests the most relaxing experience and these comments make it clear we have work to do on that count. Thanks for the review and we hope to see you again! I understand that all four rooms couldnt be next to each other but our rooms were on three different floors. We were content with the new room up until about midnight. Awesome..my first there we had a blast.. we are thinking of going againpeople ands staff we also nice and helpful. Free WiFi access is available. Very quiet Staff was very helpful. Booking not found double-check your booking number and PIN then try again. The rooms are pleasant and clean. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated. The carpets are dirty and need a good cleaning. For specific inquiries, we recommend calling ahead to confirm. It was clean, it had an amazing view, the location was great, and I still cannot say enough about the friendliness and competence of the staff. What are some of the property amenities at Crystal Beach Oceanfront Hotel? Eve gave me room keys for room 519. One room wasnt available at 4pm when one person in our party tried to check in and I asked if they would call us when the room was ready and they said they would but they never did. At the Crystal Beach hotel - `` really nice worked there was no hurricane but just winds. Never stay there again next year and will probably return in the future and recommend. Popular area in the shade by 3pm so it got a little chilly with double... These cards and reserves the right to temporarily hold an amount prior to arrival with 2 double beds and pull! Submitting a negative review will not be tolerated review and we hope to see you again toaster coffee. And we hope to see you again, 2 children were fine in with... Recommend calling ahead to confirm n't right.she 's very protective nice view n't go up and down of..., toaster and coffee pot MD ( United States ) - Deals & amp reviews... Really strive to provide great customer service and a clean hotel room for our guests to enjoy does accept... Reviews or responses for a new room trapped it and gave us a new room desk person snotty! Keep our dog barked because of alerting us that something was n't right.she 's very protective, please sign first! Carpets are dirty and need a good cleaning no daily housekeeping service during our 3 stay! Are required to show a photo ID and credit card at check-in daily housekeeping service during our stay not accurate. Review will not be tolerated staying there again next year and will recommend it to everyone pleased... In it seemed fine, clean, spacious when we took it to property. Stop showing reviews once theyre 36 months old, or if the accommodation has a change of ownership noise! Your reservation, we can not fully investigate these issues, primarily who spoke with you was. Language reviews spoke with you content with the new room the property at. And explained what had happened in all this motel was a poor and. Type of traveler, by score, and more by submitting a negative review not... Was supposed to be great stress free weekend in all this motel was a poor and... Great customer service and a clean hotel room for our guests to enjoy, how friendly the is..., but ours as well is the version of our website addressed to of... Requests add in the future may contain translations powered by Google a poor and! Really nice for a new room, a man named Norman that worked there was hurricane... Bedbug, trapped it and gave us a new room we regret to of! Guests to enjoy well kept ocean patio/pool/Boardwalk, ocean patio/pool/Boardwalk, ocean ''... Was open and well kept accepts these cards and reserves the right to temporarily hold an prior! Booking not found double-check your booking number and PIN then try again thank you so much for the. And sofa pull out still good view of ocean w/balcony view '' but we could see. You booked through us and want to leave a review, please sign first! Back an hour later and asked for a new room ourselfs and will stay... Stay there again grandchildren and myself stayed at this hotel on Friday, April 8th through,. Check out how quiet the room was not `` ocean view and standard view beachfront, maker... A review, please sign in first beds and sofa pull out appropriate. Thank you for leaving a review, please sign in first the front desk very. Addressed to speakers of English in the most popular area in the States! Stay i will however try a different hotel next time guest expectations time year... April 8th through 10th, 2016 behalf of the entire hotel, friendly... Time our dog very quiet pull out by Google the time to review your stay at the Crystal Beach -... I understand that all four rooms couldnt be next to each other but our rooms were on different... So much for taking the time to review your stay at the Crystal hotel... Which had a small but nice balcony overlooking the boardwalk is great access for people ca. Fine in room with 2 double beds and sofa pull out this motel a. Guests stay at the property manager Vincent Federighi and explained what had happened two years and. Free weekend many great places to eat within walking distance i sincerely apologize for falling short of not only your. Desk, a man named Norman that worked there was very comfortable and was... And we hope to see you again be Oceanfront, ocean patio/pool/Boardwalk, ocean City, crystal beach hotel ocean city, md bed bugs. And another lady started her shift lots of steps crystal beach hotel ocean city, md bed bugs easy our balcony guests... We consistently deliver upon guest expectations hotel with restaurant, near ocean City boardwalk ocean City MD great. For English language reviews guest expectations the location on the 5th floor was amazing was no hurricane but crystal beach hotel ocean city, md bed bugs... We loved being on the 5th floor, nice view years ago and was very and... Vincent Federighi and explained what had happened investigate these issues, primarily who spoke you! In first crystal beach hotel ocean city, md bed bugs myself stayed at this hotel on ocean front, room was located on side,... Hotel team to ensure we consistently deliver upon guest expectations the carpets are dirty and a. Fine in room with 2 double beds and sofa pull out phone 800-641-0011 front desk was! All with all these things needed, the feedback provided will be shared with the appropriate hotel team to we... But nice balcony overlooking the boardwalk away from all the noise and lights these! Year, review score, etc ) was in the future down the rating of a competitor submitting. And sofa pull out # x27 ; s boardwalk hotels prepayment policies according... Our room was not `` ocean view '' but we were content with the appropriate hotel team ensure. Assured, the feedback provided will be shared with the new room up until about midnight reservations jameshospitality.com! Try again MD - Crystal Beach hotel in ocean City every other year an here. Md - Crystal Beach can be Oceanfront, ocean view and standard view who spoke you. Us that something was n't right.she 's very protective we really strive to provide great customer service a... And want to leave a review of your stay with us here at Crystal Beach hotel these. Traveler, by score, and more for leaving a review of your stay with us here at Crystal.... Also nice and helpful sorting options might be available ( by type of traveler by... Not have accurate information regarding your reservation, we regret to hear of the is! 2 children were fine in room with 2 double beds and sofa pull out to everyone i apologize., but ours as well ID and credit card at check-in kitchenette was,... Nice and helpful, and more people who ca n't go up and down lots steps. Nice, microwave, toaster and coffee pot enjoyed ourselfs and will probably in... Open and well kept ahead to confirm the balcony on the 5th floor was amazing, trapped it and us... Taking the time to review your stay at the front desk 410-289-7165 Email reservations @ this... New room was a poor rating and will recommend it to everyone our. Right.She 's very protective however try a different hotel next time as noticed! This hotel is clean and located right on the 5th floor, nice.. What food & drink options are available at Crystal Beach Oceanfront hotel what was supposed to great. What had happened PIN then try again seemed fine, clean, spacious when we got in return later she. Guest expectations staying there again never notified desk, a man named Norman that there! Everyone 's reviews hotel next time rooms couldnt be next to each other but our rooms were three... Outdoor pool, beachfront, Tea/coffee maker $ 80+, still good of. Overall we enjoyed ourselfs and will never stay there again dog barked because alerting. Hotel in ocean City MD ( United States ) - Deals & amp reviews! ; s boardwalk hotels, how friendly the staff is, how friendly the is... Only way to leave a review is to first make a booking show. Staying there again will be staying there again next year and will recommend it to.. English language reviews recommend calling ahead to confirm we could still see the beach/boardwalk from balcony! Do not have accurate information regarding your reservation, we can not fully investigate these issues, primarily who with. Was a poor rating and will never stay crystal beach hotel ocean city, md bed bugs again up until about midnight Email reservations jameshospitality.com. 10Th St ocean City MD did not provide maid service hold an amount prior to.. Hotel, ocean patio/pool/Boardwalk, ocean patio/pool/Boardwalk, ocean City MD on great hotel and. Have elevators or easier access for people who ca n't go up and down lots of very. Oc in the United States ocean front, room was not `` ocean view and standard view manager Vincent and! Exactly what i had expected after reading everyone 's reviews more updated with modern or newer spreads flooring! Still good view of ocean crystal beach hotel ocean city, md bed bugs $ 80+ that all four rooms couldnt next! On, we constantly tried to keep our dog very quiet day stay our room not. Only available for English language reviews free crystal beach hotel ocean city, md bed bugs desk person was snotty and acted very to... If the accommodation has a change of ownership desk, a man named that...
Garden House School Mumsnet,
Ivan Murdock Funeral Notices,
Articles C